Shipping Policy

Shenzhen 87 Network Consulting Service Co., Ltd. ("we", "us", or "our") operates the website ravesx.com (the "Site"). This Shipping Policy governs the delivery of products purchased through our Site.

FOR CUSTOMERS IN THE UNITED KINGDOM

1. Delivery Timeframes

We aim to dispatch all orders within 3-7 business days of order confirmation.

Estimated delivery times:

• Standard Delivery: 7–15 business days from dispatch

Please note that these are estimated delivery times and are not guaranteed. We will make every reasonable effort to deliver within the stated timeframes.

2. Delivery Charges

All delivery charges are clearly displayed at checkout before you complete your purchase. No hidden charges will be added after you have placed your order.

3. Your Legal Rights Regarding Delivery (UK)

Under the Consumer Rights Act 2015, the following rights apply to your delivery:

Default delivery period: Unless we have agreed a different delivery time with you, we must deliver your goods within 30 days of the contract being made.

Right to cancel for late delivery:

• If we fail to deliver your goods within the agreed time (or within 30 days if no time was agreed), you may:

  • Specify a new delivery period that is appropriate in the circumstances; or

  • Treat the contract as at an end and receive a full refund.

• If the goods were essential to be delivered on time and we fail to do so, you may terminate the contract and obtain a full refund immediately.

Instalment deliveries: You are not required to accept delivery of goods by instalments unless you have agreed to this in advance.

Incorrect quantity: If we deliver fewer goods than contracted, you may reject them. If you accept them, you must pay for them at the contract rate.

Risk and responsibility: We remain responsible for the goods until they are in your physical possession.

4. Delivery Address

You are responsible for providing an accurate and complete delivery address at the time of order. We are not liable for delays or non-delivery caused by incorrect or incomplete address information provided by you.

5. Failed Delivery Attempts

If a delivery attempt fails due to your absence or refusal to accept the parcel, the courier will typically leave a notification. You are responsible for rearranging delivery or collecting the parcel from the courier's local depot. Additional charges may apply for re-delivery.

6. Customs, Duties, and Taxes (International Orders)

For orders delivered outside the United Kingdom, you may be subject to import duties, customs fees, and taxes imposed by your country's customs authorities. These charges are your responsibility. We have no control over these charges and cannot predict what they may be.

7. Lost or Damaged in Transit

If your order is lost or damaged during transit:

• Please contact us at support@ravesx.com within 7 days of the expected delivery date (for loss) or within 7 days of receipt (for damage).

• We will investigate with the courier and arrange for a replacement or full refund.

8. Contact Us

• Email: support@ravesx.com

• Phone: +86 18476968887

9. Governing Law

This Shipping Policy is governed by and construed in accordance with the laws of England and Wales.