Return & Refund Policy

Shenzhen 87 Network Consulting Service Co., Ltd. ("we", "us", or "our") operates the website ravesx.com (the "Site"). This Return & Refund Policy governs the return and refund of products purchased through our Site.

FOR CUSTOMERS IN THE UNITED KINGDOM

1. 14-Day Right to Cancel (Cooling-Off Period)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your online purchase within 14 calendar days of receiving your order, for any reason and without giving any reason.

The 14-day cancellation period begins on the day you (or someone you designate, other than a carrier) receive the goods.

How to cancel:

• You must clearly inform us of your decision to cancel within the 14-day period.

• You may use the model cancellation form below or simply email us at support@ravesx.com with your order number and a clear statement of cancellation.

Model Cancellation Form (to be completed and sent only if you wish to cancel the contract)

To: Shenzhen 87 Network Consulting Service Co., Ltd., Email: support@ravesx.com

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]:

- Ordered on [*] / received on [*]

- Name of consumer(s): [*]

- Address of consumer(s): [*]

- Signature of consumer(s) (only if this form is notified on paper): [*]

- Date: [*]

[*] Delete as appropriate.

Return shipping costs:
You are responsible for the direct cost of returning the goods, provided we have clearly informed you of this before the transaction.

Refund timing:
We must issue your refund within 14 days of receiving your cancellation notice, or within 14 days of receiving the returned goods (whichever is earlier).

Refund amount:
You will receive a full refund of the purchase price including standard delivery costs (but not any enhanced/express delivery costs you chose).

If we fail to provide required cancellation information:
Your cancellation period may be extended by an additional 12 months.

2. Exemptions from the Right to Cancel (UK)

Under the Consumer Contracts Regulations 2013, the right to cancel does not apply to:

• Goods made to the consumer's specifications or clearly personalised (custom-made items)

• Goods which are liable to deteriorate or expire rapidly

• Sealed goods which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery (e.g., lingerie, swimwear, undergarments)

• Sealed audio or video recordings or sealed computer software, if they become unsealed after delivery

• Goods which become mixed inseparably with other items after delivery

3. Faulty Goods – Your Statutory Rights (Consumer Rights Act 2015)

Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose, and as described.

Short-term right to reject (first 30 days):
If your goods are faulty, you have the right to reject them and obtain a full refund within 30 days of receiving them.

After 30 days (up to 6 months):
You are entitled to a repair or replacement free of charge. If this is unsuccessful, you may be entitled to a refund, which may be reduced to account for use.

Return costs for faulty goods:
The trader must bear any reasonable costs of returning faulty goods.

Fake or counterfeit goods:
You are legally entitled to a full refund on fake goods within 30 days of paying for them.

Refund timing for faulty goods:
Refunds for faulty goods must be given without undue delay, and in any event within 14 days beginning with the day on which the trader agrees that the consumer is entitled to a refund.

4. Governing Law

This Return & Refund Policy is governed by and construed in accordance with the laws of England and Wales.

FOR CUSTOMERS OUTSIDE THE UNITED KINGDOM

1. Return Period

We voluntarily offer a return period of 30 calendar days from the date of delivery for change-of-mind returns.

2. How to Initiate a Return

1. Contact us at support@ravesx.com with your order number and return reason

2. We will provide return authorisation and instructions

3. Pack the item in original packaging with all tags intact

4. Ship to the address provided in our instructions

Please note: We recommend using a trackable shipping service. We are not responsible for items lost during return shipping.

3. Return Shipping Costs

Return shipping costs are the responsibility of the customer, unless the return is due to our error (e.g., wrong item shipped, defective product).

4. Refunds

Refund Amount:

• Full refund of the purchase price, excluding original shipping costs

• If the item is returned damaged, worn, or missing tags, we reserve the right to deduct a reasonable amount

Refund Method:
Refunds will be issued to the original payment method.

5. Defective Items

If you receive a defective or damaged item, contact us at support@ravesx.com within a reasonable time. We will arrange for a replacement or full refund.

6. Non-Returnable Items

The following items are not eligible for return:

• Final sale items

• Intimate apparel (lingerie, swimwear, undergarments) – for hygiene reasons

• Custom or personalised items

• Items damaged due to customer misuse

FOR ALL CUSTOMERS

1. Exchanges

If you wish to exchange an item for a different size or colour, please initiate a return and place a new order. Contact us at support@ravesx.com for assistance.

2. Contact Us

• Email: support@ravesx.com

• Phone: +86 18476968887

3. Governing Law

For UK Customers: This policy is governed by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the Consumer Rights Act 2015, and the laws of England and Wales.

For Customers Outside the UK: This policy is governed by the laws of England and Wales, without regard to its conflict of law provisions.