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Privacy Policy

Shenzhen 87 Network Consulting Service Co., Ltd. ("we", "us", or "our") operates the website ravesx.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our Site.

By using our Site, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

Information You Provide:

Name, email address, phone number, shipping address, and payment information when you create an account, place an order, subscribe to our newsletter, or contact us.

Information We Collect Automatically:

Device information (IP address, browser type, operating system, device identifiers)
Browsing behaviour (pages viewed, links clicked, time spent, referring URLs)
Cookie data and similar tracking technologies

2. How We Use Your Information

We use your information for the following purposes:

Process and fulfil your orders (including order confirmations and shipping updates)
Provide and maintain our Service
Communicate with you about your orders and account
Provide customer support
Improve and optimise our Site and user experience
Detect, prevent, and address technical issues and fraud
Send marketing communications (you may opt out at any time)
Comply with legal obligations

3. Legal Basis for Processing (UK GDPR)

We process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 (as amended by the Data (Use and Access) Act 2025).

Our lawful bases for processing under UK GDPR are:

Contractual necessity (Article 6(1)(b)): To process your orders and provide the services you request
Legitimate interests (Article 6(1)(f)): To improve our services, prevent fraud, and send relevant communications
Consent (Article 6(1)(a)): For marketing communications and non-essential cookies
Legal obligation (Article 6(1)(c)): To comply with applicable laws

4. Information Sharing and Disclosure

We do not sell your personal information.

We may share your information with:

Service Providers: Shipping companies, payment processors, cloud storage, and IT service providers
Advertising and Analytics Partners: We use AppLovin for advertising. AppLovin may collect and use your device information, advertising identifiers (IDFA/GAID), IP address, and browsing behaviour to deliver personalised ads and analyse ad performance. For more information: https://legal.applovin.com/privacy/
Legal Compliance: When required by law or to protect our legal rights

5. Your Data Protection Rights (UK GDPR)

Under the UK GDPR, you have the following rights regarding your personal data:

Right	Description
Right to be informed	You have the right to be informed about the collection and use of your personal data
Right of access	You have the right to request copies of your personal data (Subject Access Request)
Right to rectification	You have the right to have inaccurate or incomplete personal data corrected
Right to erasure ("right to be forgotten")	You have the right to request deletion of your personal data in certain circumstances
Right to restrict processing	You have the right to request restriction of processing of your personal data
Right to data portability	You have the right to receive your personal data in a machine-readable format
Right to object	You have the right to object to processing of your personal data, including for direct marketing
Rights related to automated decision-making	You have the right not to be subject to decisions based solely on automated processing

To exercise any of these rights, contact us at support@ravesx.com.

You also have the right to complain to the Information Commissioner's Office (ICO) if you feel we have not handled your information correctly.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies. You can manage your cookie preferences through our cookie banner.

Types of cookies we use:

Essential Cookies: Required for core Site functionality (security, shopping cart)
Functional Cookies: Remember your preferences and login status
Analytics Cookies: Understand how visitors interact with our Site
Advertising Cookies: Deliver relevant advertisements, including through AppLovin

7. Children's Privacy

Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at support@ravesx.com.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal information in accordance with UK GDPR requirements. However, no method of transmission over the Internet is 100% secure.

9. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this Privacy Policy, or as required by law.

10. International Data Transfers

Your information may be transferred to and processed in countries outside the United Kingdom. We ensure appropriate safeguards are in place for such transfers in compliance with UK GDPR requirements.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Effective Date."

12. Contact Us

Company: Shenzhen 87 Network Consulting Service Co., Ltd.
Email: support@ravesx.com
Phone: +86 18476968887
Address: Building 3, Unit 602, Pingshan Private Enterprise Science and Technology Park, 65 Lishan Road, Pingshan Community, Taoyuan Subdistrict, Nanshan District, Shenzhen, China

13. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of England and Wales, and shall be interpreted in accordance with the UK GDPR, the Data Protection Act 2018 (as amended), and applicable UK laws.

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